The morale, or lack of good customer service is what I experienced. After a minute of me standing there unnoticed, he finally checked the purchases. When I got to the register to make my purchase of the Retron Gameboy player and games, the cashier was busy talking to the other guy that was sitting at the register as well. I browsed around the store a little while longer and I found a HDMI Gameboy advance player. I browsed all of the Nintendo item that they had and I was finished fairly quickly. IвЂ™m an avid collector of gameboy advance games, and they had a decent collection. The Man at the video game counter could care less if I was there or not. I had read the reviews before I went in but using no bias I wanted to see how the customer service was. I am from orange county California visiting a friend and I decided to stop by this video game store. They understand that the whole point of going into an actual store for games is to get a good customer service experience. You can accumulate points for trading games in which you can use for discounts on purchases later. All you need to access your points is your phone number. If you are thinking of going there more than once though, it is wise to join as a member. You dont have to be a regular to get good service and attention from them either. Theyll greet you and offer to help, but will leave you alone if you just want to browse too. They also know what they are talking about and can give you good advice if you need it. Theyve got all the games youd expect a specialty store to have, even some of the rather rare stuff.The staff are friendly and usually have time to chit chat with you about games. Like the TARDIS, it seems bigger on the inside with a lot more selection than you might expect when you drive up. They also have places to play table-top games in store. I am very glad to have a local store near my house that has both table-top games and video games. In conclusion donвЂ™t let them push you around when it comes to numbers and options, and if they tell you a receipt is not necessary get one anyways.

He takes the store credit back and hands me my games back and told me that I am no longer allowed to trade with them. The manager got angry knowing that he was clearly in the wrong. I finally gave in and took the store credit and went back to look for my game on their shelf to buy it back, but not before having an employee that was their the day before when I talked to a вЂњmanagerвЂќ explain the same thing I did to him. He insisted that the only 2 options I had was either I get store credit or to buy the game back cheaper than what they had listed on their website. He had no idea what I was talking about even after I clearly explained to him what happened and what I was told. He gets the manager and he was clearly not the person I spoke to the previous day. I show up the next day with the Brocken game and explain to the person in the front desk the situation. I call them back and ask for the manager and he agreed to give me the 2 games I traded back. I get home put the game into my psp, and it doesnвЂ™t work! I get concerned because I didnвЂ™t get a receipt.

I go in and the guys their were willing to make the trade however both parties agreed that a receipt wasnвЂ™t necessary. I went in one day with two games looking to maybe get an even exchange for one that they had listed on their website.

Zero Communication between the Staff.By far the worst place IвЂ™ve had to deal with when it comes to trade/selling games.

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